Support

Most questions are answered in the help articles and in the room for your listing, deal, or project.

• Account: update your name, phone, and country in Settings. Delete your account from Settings > Danger zone.
• Listings and rooms: land, services, and builds each have a room where both sides talk and keep a dated record.
• How payments work: money moves off-platform. FirmBrik records confirmations; it does not hold or move funds.
• Verifying sellers: what the badges mean, and what they do not.

FirmBrik has a zero-tolerance policy for objectionable, abusive, or harassing content and for abusive behaviour toward other users.

In the app, you can report any post, comment, or message, and block any user, directly from the content itself. We act on reports of abuse and illegal content.

For legal, privacy, account lockout, or safety that you cannot report in the app, email support@firmbrik.com. Use that address for those issues only, not for product questions or commercial disputes. There is no promised response time.

Your data: to access, correct, or export personal data, email privacy@firmbrik.com. See the Privacy Policy.

If a deal, booking, or build goes wrong, document it in that room and talk it through there. You can raise a shared record so both sides have the same facts dated in one place.

FirmBrik does not judge who is right, mediate, refund, or suspend an account over a commercial disagreement. Money never sits with us, so we cannot reverse a transfer. Local remedies remain yours to pursue.

If something in the app is unclear, broken, or missing, that is the loop we actually run. Tell us what you were trying to do.

Send feedback